Privacy Policy

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Last Updated: 17 Septermber 2025

Swicon Bangladesh values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, purchase our sanitary products, or interact with our services.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
Order Information: Product preferences, purchase history, and transaction records.
Website Usage Data: IP address, browser type, device information, pages visited, and cookies.
Customer Support Data: Feedback, inquiries, or complaints submitted through our contact forms, email, or phone.

2. How We Use Your Information

We use your information to:

Process and deliver orders.
Provide customer support and respond to inquiries.
Improve our website, products, and services.
Send order confirmations, invoices, and service updates.
Share promotions, offers, or newsletters (with your consent).
Comply with legal, regulatory, and security obligations.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

Service Providers: Delivery companies, payment gateways, and IT service providers.
Legal Authorities: If required to comply with applicable laws or protect against fraudulent activities.
Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or disclosure. While we strive to secure your data, no method of transmission over the internet is 100% secure.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You may disable cookies through your browser settings, but some features of our site may not function properly.

6. Your Privacy Rights

Depending on your location, you may have the right to:

Access, correct, or update your personal data.
Request deletion of your information.
Opt out of marketing communications.
Withdraw consent for data processing.

To exercise these rights, please contact us at sw@swiconbd.com.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or the age of consent in your country). We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.

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